1. OVERVIEW AND ACCEPTANCE OF TERMS

Welcome to The Vegan AU! The terms "we", "us", and "our" refer to THE VEGAN AU PTY LTD. We operate this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you with a curated shopping experience.

By visiting, interacting with, or using our Services, you confirm that you are at least 18 years of age (or the age of majority in your state/province) and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

2. AUSTRALIAN CONSUMER LAW (ACL) & REFUNDS

2.1 Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy provided under the Australian Consumer Law (ACL) that cannot be excluded by law.

2.2 Returns & Refunds
Your purchases are subject to return, refund, or exchange solely in accordance with our Refund Policy, which forms part of these Terms.

3. PRODUCTS, HEALTH DISCLAIMERS & USE

3.1 Product Disclaimers & Allergens
Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. Information provided on this website is not medical advice. You should consult a qualified healthcare professional before using our products, particularly if you are pregnant, nursing, have a medical condition, or are taking medication.

• Allergens: Products may be manufactured in facilities that handle allergens, including soy, nuts, and gluten. Always read product labels carefully before use.

3.2 Product Availability & Accuracy
We make every effort to display products accurately; however, colors or appearances may differ depending on your device. We do not warrant that products will meet your exact expectations. We reserve the right to:

• Refuse service to anyone.

• Limit the quantities of any products offered.

• Modify, discontinue, or change descriptions of products at any time without notice.

3.3 Personal Use
You represent and warrant that your purchases are for your own personal or household consumption and not for commercial resale or export unless otherwise agreed in writing.

4. PRICING, BILLING, AND ORDERS

4.1 Prices & Fees
All prices are listed in Australian Dollars (AUD) and are subject to change without notice. Unless expressly stated, prices exclude:

• Shipping and handling fees

• Taxes

• Duties or customs charges (where applicable)

4.2 Billing Information
You agree to provide current, complete, and accurate purchase, payment, and account information. You warrant that you are authorized to use the credit card provided, that your card company will honor the charges, and that you will promptly update your account information (including expiry dates) to complete transactions.

4.3 Order Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept, decline, or cancel your order for any reason. Your order is not accepted until we confirm acceptance and process payment. If an order is changed or canceled, we will attempt to notify you via the provided contact information.

5. SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events outside our control. Once an order has been handed to the carrier, title and risk of loss pass to you (to the extent permitted by law, without limiting your rights under the ACL).

6. ACCOUNT RESPONSIBILITY & PROHIBITED USES

6.1 Account Security
If you create an account, you are solely responsible for maintaining the confidentiality of your credentials and restricting access to your device. You may not transfer, sell, or license your account to others.

6.2 Prohibited Uses
You may use the Services for lawful purposes only. You are strictly prohibited from using the Services:

• For any unlawful, malicious, or discriminatory purpose.

• To violate any international, federal, provincial, state, or local laws.

• To infringe upon our intellectual property rights or those of others.

• To harass, abuse, defame, or intimidate our employees or any other person.

• To transmit false/misleading information, spam, phish, pharm, or upload malicious code/viruses.

• To reproduce, duplicate, copy, sell, or exploit any portion of the Services.

• To bypass security features or employ automated scraping, data gathering, or AI tools (see Section 7) to access the Services.

7. AGENTS (AI & AUTOMATION)

7.1 This section applies if you deploy an "Agent" (autonomous or semi-autonomous software/service) to interact with our Services.
7.2 Agents must identify themselves in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string.
7.3 Agents must not conceal their nature by mimicking human behavior, circumventing CAPTCHAs, or avoiding measures intended to block or limit automated access. We may limit or block any Agent at our discretion.

8. INTELLECTUAL PROPERTY & FEEDBACK

8.1 Intellectual Property
All content on this website (text, images, logos, trademarks, designs, and software) is owned by or licensed to THE VEGAN AU PTY LTD and is protected by Australian and international intellectual property laws. You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, or modify any content without prior written permission.

8.2 Feedback & Reviews
If you submit feedback, reviews, ideas, or proposals, you grant us a perpetual, worldwide, royalty-free license to use, modify, and publish them in any medium without compensation. You are solely responsible for the accuracy and legality of your feedback.

9. THIRD-PARTY LINKS & SHOPIFY RELATIONSHIP

9.1 Shopify Platform
Our store is powered by Shopify Inc., which provides our e-commerce platform. While Shopify enables the Services, any purchases are made directly with The Vegan AU. You expressly release Shopify from all claims or liabilities related to your purchases with us.

9.2 Third-Party Tools & Links
We may provide access to optional third-party tools or link to third-party websites. These are provided "as is" and "as available" without warranties or endorsements. We are not liable for any harm or damages related to your use of third-party websites or services.

10. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site may contain typographical errors or inaccuracies regarding product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors, update information, or cancel orders if information is inaccurate at any time without prior notice (including after order submission).

11. DISCLAIMER OF WARRANTIES

Except as expressly stated by the vegan au, and subject to the Australian consumer law, the services and all products are provided 'as is' and 'as available' without any representation, warranties, or conditions of any kind, either express or implied. We do not guarantee that your use of the services will be uninterrupted, timely, secure, or error-free.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall THE VEGAN AU PTY LTD, our directors, officers, employees, affiliates, agents, or shopify be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind (including lost profits, lost revenue, or loss of data) arising from your use of the services or products procured. Nothing in this clause excludes consumer guarantees provided under the ACL.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless THE VEGAN AU PTY LTD, Shopify, and our affiliates, directors, and employees from any losses, damages, liabilities, or claims (including reasonable attorneys' fees) arising out of your breach of these Terms, your violation of any law, or your misuse of the Services.

14. PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy and Shopify's Privacy Policy. Information may be transmitted to and shared with Shopify and third parties in other countries to provide these Services to you.

15. TERMINATION

We reserve the right to suspend or terminate your access to the Services at our sole discretion, at any time, without notice, if you breach these Terms. Obligations and liabilities incurred prior to termination, as well as provisions relating to Intellectual Property, Liability, Indemnification, and Governing Law, shall survive termination.

16. GENERAL PROVISIONS

• Governing Law: These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland.

• Severability: If any provision of these Terms is deemed unlawful or unenforceable, that portion shall be severed without affecting the validity of the remaining provisions.

• Waiver: Failure to enforce any right or provision does not constitute a waiver of that right.

• Entire Agreement: These Terms and any referenced policies constitute the entire agreement between you and us, superseding any prior agreements.

• Assignment: You may not assign your rights under these Terms without our written consent. We may transfer our rights without notice.

• Changes to Terms: We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

17. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us using the details below:

Business Name: THE VEGAN AU PTY LTD
Trading Name: THE VEGAN 
ABN: 51 686 859 432
Email: info@theveganau.com
Business address: PO Box 542, Helensvale QLD 4212, Australia


Last updated: 2026