Refund policy

1. Customer Satisfaction

We want you to be satisfied with your purchase. If you believe there is an issue with your order, please contact us as soon as possible after receiving your items at support@theveganau.com

2. Eligibility for Returns

Change of Mind
Due to the nature of food and supplement products, we do not accept returns for change of mind.

Faulty or Damaged Products
Returns or refunds may be accepted if:

  • The product is damaged, faulty, or incorrect upon arrival

  • The product has a major failure under Australian Consumer Law

Photo evidence may be required to assess the issue.

Opened food products, sample packs, or trial items are not eligible for return unless they are faulty or unsafe.

3. Refund Process

To request a refund, please email support@theveganau.com with:

  • Your order number

  • A description of the issue

  • Supporting photos (if applicable)

If approved, refunds will be processed to the original payment method within 5–7 business days. Please note that processing times may vary depending on your financial institution.

4. Return Shipping

Customers are responsible for return shipping costs for approved returns unless the item is faulty, damaged, or incorrect, in which case reasonable return shipping costs will be covered.

Returned items must be securely packaged. Damage caused by inadequate packaging may void eligibility for a refund.

5. Sale & Promotional Items

Sale items, promotional products, or bundled offers are not eligible for refunds for change of mind.

This does not affect your rights under Australian Consumer Law, including your right to a refund, repair, or replacement if a product is faulty or has a major failure.

6. Product Disclaimer

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary. Our products should not be considered medical advice. Please consult a healthcare professional before use if you are pregnant, nursing, have a medical condition, or are taking medication.

Products may contain, or be manufactured in facilities that handle, allergens including soy, nuts, and gluten. Please read all product labels carefully before use.