Privacy policy

 

Last updated: 2026

The Vegan AU (“The Vegan”, “we”, “us” or “our”) operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”), to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with privacy and data protection laws in other jurisdictions in which our customers may be located.

If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to an individual. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect the following types of personal information:

  • Contact information including name, billing address, shipping address, email address, and phone number

  • Payment information including payment method details and transaction confirmations (processed securely by third-party payment providers)

  • Account information including login credentials, preferences, and settings

  • Transaction information including products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Customer communications including enquiries, feedback, or support requests

  • Device and technical information including IP address, browser type, device identifiers, and network information

  • Usage information relating to how you interact with and navigate the Services

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information

  • Automatically through your use of the Services, including via cookies and similar technologies

  • From service providers who assist us in operating the Services

  • From third-party partners where permitted by law

How We Use Your Personal Information

We use personal information to:

  • Provide and manage the Services, including processing payments, fulfilling orders, shipping products, managing returns and exchanges, and administering accounts

  • Personalise and improve your experience, including product recommendations and site optimisation

  • Communicate with you, including customer support, order updates, and service-related messages

  • Marketing and promotions, where permitted by law, including email communications (you may opt out at any time)

  • Security and fraud prevention, including detecting and preventing fraudulent or unlawful activity

  • Legal and regulatory compliance, including responding to lawful requests and enforcing our policies

Disclosure of Personal Information

We may disclose personal information to:

  • Service providers (including Shopify, payment processors, logistics providers, IT and analytics services) who assist us in operating the Services

  • Marketing and advertising partners, where permitted by law, in accordance with their own privacy policies

  • Affiliates or related entities, where applicable

  • Legal or regulatory authorities, where required or permitted by law

  • Third parties, where you have directed or consented to the disclosure

We do not sell personal information. Any sharing of personal information occurs only for the purposes described in this Privacy Policy and as permitted by applicable law.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store in order to provide and improve the Services. Shopify acts as a service provider and data processor in relation to personal information processed through the Services.

Information may be transferred to and processed in countries outside Australia. To learn more about how Shopify uses personal information, please refer to Shopify’s Privacy Policy.

Third-Party Websites

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

Security and Data Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Opt out of marketing communications

To exercise any of these rights, please contact us at support@theveganau.com. We may need to verify your identity before responding.

International Transfers

Your personal information may be stored or processed outside Australia, including in countries where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, or if you would like to exercise your privacy rights, please contact us at: support@theveganau.com