Shipping policy

1. OVERVIEW & SHIPPING LOCATIONS

This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered. This policy should be read together with our Terms & Conditions and Refund Policy. We comply with the Australian Consumer Law (ACL).

Shipping Locations

  • We currently ship within Australia only.

  • We do not offer international shipping at this time.

2. ORDER PROCESSING TIME

Orders are generally processed within 1–3 business days (excluding public holidays).

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. SHIPPING METHODS & DELIVERY TIMEFRAMES

All orders are dispatched from our Australian warehouse using Australia Post or another reputable courier service, depending on location and service availability.

Delivery timeframes are estimates only and begin from the date of dispatch, not the date of order. Estimated delivery times within Australia are as follows:

  • Standard Shipping: 2–8 business days

  • Express Shipping (if selected): 1–4 business days

Note: Delivery times may vary depending on your location, peak periods, weather conditions, or factors outside our control.

4. SHIPPING COSTS

Shipping options and costs will be clearly displayed at checkout. Shipping costs are calculated based on:

  • Delivery location

  • Shipping method selected

  • Order size and weight

Any promotional free shipping offers will be clearly displayed at checkout and are subject to their specific terms.

5. ORDER TRACKING

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched. Please ensure your email address is entered correctly at checkout to receive these updates.

6. DELIVERY RESPONSIBILITY, SAFE DROP & RISK

Once an order has been dispatched, delivery is managed by the courier.

6.1 Safe Drop & Authority to Leave
If you select or allow delivery options such as “safe drop”, “authority to leave”, or similar instructions, you acknowledge that delivery is completed once the courier marks the order as delivered. We are not responsible for loss or theft of parcels that occur after delivery has been confirmed, except where required under Australian Consumer Law.

  • Recommendation: If you have experienced delivery issues in the past, we recommend using an address where someone will be available to receive the parcel.

6.2 Risk & Title
Risk in goods passes to you upon delivery, except where otherwise required under Australian Consumer Law. Nothing in this policy limits your statutory rights.

7. DELIVERY ISSUES & INCORRECT ADDRESSES

7.1 Incorrect Address Details
Please ensure all delivery details are correct at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer:

  • Re-shipping costs may apply, or

  • A refund may be issued excluding original shipping costs.

This does not affect your rights under the Australian Consumer Law.

7.2 Delayed or Missing Deliveries
If your order has not arrived within 10 business days from dispatch, please contact us at info@theveganau.com and we will assist in investigating the delivery.

8. CONTACT US

If you have any questions about shipping or delivery, please contact us:

THE VEGAN AU PTY LTD
Email: info@theveganau.com


Last updated: February 2026