FAQ's

Preparation Guide
How do I prepare THE VEGAN protein drink?

We recommend mixing 1 level scoop (40g) of protein powder with 300ml of room-temperature water. Simply add the ingredients to a shaker bottle, shake well until smooth, and enjoy!

Note: For the best texture, please add the water first (optimally around 35-40Β°C), and then add the powder. This helps prevent clumping.
Can I drink it cold?

Absolutely! For a refreshing option, we suggest dissolving the powder in 100ml of room-temperature water first. Once mixed, simply add ice cubes or cold water to your liking.

Note: We recommend using water around 35-40Β°C for the initial mix to ensure the powder dissolves completely.
Can I drink it warm?Β 

Yes, you can! Start by dissolving the powder with a small amount of room-temperature water. Then, top it up with warm water (below 70Β°C) to reach your preferred temperature. It’s the perfect way to enjoy a warm, cozy protein treat.

Important: Protein can denature and form clumps if exposed to temperatures above 70Β°C. Please avoid using boiling water directly, as this will affect both the texture and flavor of your drink.

Ingredients & Nutrition
Are your soybeans Non-GMO? Is it Hydrolyzed or Isolate protein?

We strictly use Non-GMO Soy Protein Isolate. This ensures you get a clean, high-quality plant-based protein source.
What is the absorption rate of your protein?

THE VEGAN plant-based protein drink has a PDCAAS score of 1, which is the highest protein digestibility score possible, comparable to animal proteins.
Why do "No Added Sugar" products still show sugar content on the label?

Since our protein is extracted from soybeans, it naturally contains a small amount of sugar. While current technology cannot extract 100% of these natural sugars, we guarantee that no additional sugar is added to these specific flavors.
What sweeteners do you use?Β 

We primarily use Trehalose and Sucralose (sweetener). These are safe for consumption in moderation and help provide a great taste without excessive calories.
Which Amino Acids are included?Β 

Our formula is enriched with essential amino acids (EAAs) and BCAAs found in protein:

  • EAAs: L-Leucine, L-Lysine, L-Isoleucine, L-Valine, L-Threonine, L-Phenylalanine, L-Tryptophan, L-Histidine.
  • BCAAs: Isoleucine, Valine, Leucine.
How much protein is in each serving?

On average, our soy protein drinks contain 20g of protein per serving, though this varies slightly by flavor:

  • Plain (Unflavoured): Highest at 28.4g
  • Classic Collection - Soy Milk (No Added Sweetness): 26.16g
  • Classic Collection - Brown Sugar Milk Tea: 20.2g
  • High Calcium Collection - Oat Milk: 17.96g

Protein Chips:

  • Double Chocolate (12.2g), Lime & Pepper (14.6g), others typically around 15g.

Usage Guide
How much protein should I consume daily?

Protein needs vary based on your weight and activity level. You can calculate your daily goal using this formula: Body Weight (kg) Γ— Activity Factor = Daily Protein (g).

  • Low Activity (Sedentary/Office work): Weight Γ— 1
  • Moderate Activity (Regular exercise): Weight Γ— 1.6
  • High Activity (Athletes/High intensity): Weight Γ— 1.8

Example: A person weighing 80kg who lifts weights daily falls under "High Activity." Calculation: 80kg Γ— 1.8 = 144g of protein needed per day.

Most people do not meet their daily protein requirements through food alone. Even if you don't exercise, THE VEGAN is a great way to supplement your nutrition. (Note: Those with chronic conditions, such as kidney disease, should consult a doctor before use.)
When is the best time to drink protein?
  • For Recovery: Consuming protein 30 minutes before or after a workout helps with muscle repair.
  • Daily Supplement: It serves as an excellent nutritional supplement between meals, ensuring you get enough protein even on rest days.

Why Choose Us
Why choose THE VEGAN?

We stand out because we offer:

  • Full Separation Technology: Extracting pure soy protein.
  • 100% Plant-Based: A vegan-friendly, premium protein source.
  • High Protein: Each serving provides 20g+ of protein.
  • Health Conscious: Lactose-free, low cholesterol, and low burden on the body.
  • All-in-One Nutrition: Fortified with vitamins, minerals, and probiotics in every pack.
What is "Vegan Creamer"?

We use high-quality Fully Hydrogenated Coconut/Palm Kernel Oil. Unlike partially hydrogenated oils (which contain harmful trans fats), our vegan creamer is a source of quality fat without the trans fats, making it a safe and delicious vegan alternative.
Does the product contain caffeine?

Yes, certain flavors contain caffeine. Here is the breakdown per serving:

  • High Caffeine: Jasmine Green Tea (165mg),Β  Milk Tea (108mg), Coffee (90mg).
  • Moderate/Low Caffeine: Matcha Milk (79mg), Tieguanyin Oolong Tea (40.1mg), Black Tea Soy Milk (31.5mg), Brown Sugar Milk Tea (27mg), Chocolate (12mg).
  • Caffeine-Free Options: Oat Milk, Sesame, Almond, Vanilla, Peach, and all "No Added Sweetness" variants.

General FQA
How should I clean my shaker bottle?

You can use Baking Soda or Sodium Percarbonate. Wash once, then soak for a deep clean. Regular dish soap works fine for daily washing. (Note: We recommend replacing your shaker bottle every 1-2 months for hygiene.)
Why won't the resealable bag close properly?

Sometimes powder gets stuck in the track. Use a toothpick to gently clear the powder from the zipper track and try sealing it again. If it still doesn't seal, please transfer the powder to an airtight container to prevent moisture damage.
Is a scoop included?

Yes, all bag-packaged products come with a scoop. It may settle at the bottom during shipping β€” simply use a clean kitchen tong to retrieve it.

Who is this for?
Who is THE VEGAN suitable for?

THE VEGAN is perfect for almost everyone! It is specifically designed for:

  • Vegetarians/Vegans: Looking for quality protein supplementation.
  • Fitness Enthusiasts: For pre- and post-workout nutrition.
  • Recovery & Wellness: Those recovering from illness or feeling weak.
  • Unbalanced Diets: People who need to fill nutritional gaps in their daily meals.
  • Lactose Intolerant: A dairy-free alternative that’s easy on the stomach.
  • Office Workers: Sedentary professionals needing convenient nutrition.
  • Teens: For nutritional support during growth spurts.
  • Mothers: Suitable for pregnant women and nursing moms.
Can I drink this if I don't exercise?Β 

Absolutely! Our product is designed primarily to supplement protein intake. Whether you hit the gym or not, protein is an essential nutrient for daily bodily functions. It's a healthy choice for everyone.
Is this suitable for children?

Yes! For adolescents aged 12 to 16, we recommend a half-serving (approx. 20g or half a scoop). (Note: As individual constitutions vary, we recommend consulting a professional if you have specific concerns before use.)
Can people with Lactose Intolerance drink this?

Yes, definitely! THE VEGAN uses advanced full-separation technology to extract soy protein, ensuring it is 100% free from animal lactose. It reduces the burden on your digestion and allows for better nutrient absorption.

Health & Safety
Can pregnant or nursing women drink THE VEGAN? Does it contain caffeine?

Generally, yes. For pregnant and nursing women, the recommended daily caffeine limit is under 200mg. Most of our flavors are well within this safety margin.

  • Safe Consumption: Provided you do not exceed the limit, it is generally considered safe.
  • Caffeine Content: Please refer to our flavor chart (e.g., Black Tea Soy Milk is ~31.5mg, whereas caffeine-free options like Oat Milk are 0mg). (Note: If you have specific medical conditions, such as kidney issues, please consult your doctor before use.)
Can patients with kidney disease drink this?

Because impaired kidney function affects how the body metabolizes protein, protein intake typically needs to be restricted/lower than average. Important: We strongly recommend confirming with a specialist physician before consuming protein supplements.
Can people with Diabetes, High Blood Pressure, or Cardiovascular disease drink this?

Since the causes of these chronic conditions can be complex, dietary needs vary by individual. We recommend taking our nutrition label (available on our official website) to your doctor for professional advice tailored to your health needs.

Orders & Shipping
Do we offer free shipping?

Yes, we do! You can enjoy Free Shipping on all orders totaling $120 or more. It’s our way of saying thank you for shopping with us!
Do we ship internationally?

Currently, we exclusively ship to addresses within Australia. We are focused on providing the best service to our local customers here.
What payment methods do we accept?

For a seamless and secure checkout experience, we accept PayPal and all major payment methods supported by Shopify Payments (including Visa, Mastercard, American Express, Apple Pay, and Google Pay). Simply choose the option that works best for you at checkout.

Sales Channels & Availability
Can I buy THE VEGAN in physical stores?

Currently, we do not have physical retail partners. To ensure product freshness and the best customer service, we only operate exclusively online at this stage.
Where can I purchase online?

You can purchase THE VEGAN exclusively right here on our Official Website. By selling directly to you, we can guarantee the authenticity and quality of every pack delivered to your door.
Do we have an official physical store?

We do not have a physical store in Australia. At the moment, we focus on providing a seamless and convenient online shopping experience for all our customers.

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